Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"9084b0987eeb11dc50c5490237650c46a5a783d4_lout","branding":{"id":"1","key":"catshlpdsk","name":"CATS Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#015080","headerLinkHoverBGColor":"#015080","headerBadgeColor":"#015080"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e90bad8-a6e9-471e-ac62-95d80db35e94/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjY2NkZTMxMS0yMWU2LTQyMjItYjM1NS03YmNmMTMyMDI0NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlOTBiYWQ4LWE2ZTktNDcxZS1hYzYyLTk1ZDgwZGIzNWU5NCI6WyJyZWFkIl19LCJleHAiOjE3NjU3NzkzODIsIm5iZiI6MTc2NTc3ODc4Mn0.5p2E6QEQlgHpDOf4QoqeXcOPUg_hJZBAUoua_I_ezv4&client=cccde311-21e6-4222-b355-7bcf1320244e&mode=fit","logoId":"5e90bad8-a6e9-471e-ac62-95d80db35e94","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CATS Help Center","sharedPortalName":"CATS Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CATS Help Center","sharedPortalName":"CATS Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjY2NkZTMxMS0yMWU2LTQyMjItYjM1NS03YmNmMTMyMDI0NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU3NzkzODIsIm5iZiI6MTc2NTc3ODc4Mn0.DSe6D4Cijgr8uWInEjLfe8KiXR2vl-Dm_WXlC6EZ03w&client=cccde311-21e6-4222-b355-7bcf1320244e&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"catshlpdsk","projectId":10000,"serviceDeskId":1,"name":"CATS Helpdesk","description":"<p>Welcome! How can we help? Please fill out your request using the options provided</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1,2,3,5,19,20],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3,18,19,20],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[3],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1,2,19,20],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[18,19,20],"key":""},{"id":"4","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[2,20],"key":""},{"id":"61","name":"Questions for design","descriptionHtml":"","callToAction":"Questions for design","introHtml":"<p>Got a question for the design team? Submit it here.</p>","icon":10549,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4,18],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1,5,4,19,20],"key":""},{"id":"6","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1,2,5,20],"key":""},{"id":"7","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[5,4,18,20],"key":""},{"id":"60","name":"Request a design project","descriptionHtml":"","callToAction":"Request a design project","introHtml":"<p>Need design help for a project, campaign, or event? Submit a request here.</p>","icon":10535,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4,18],"key":""},{"id":"2","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1,3,18,20],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"16","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2,20],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[2,4],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1,3],"key":""},{"id":"14","name":"Setup new employee(s)","descriptionHtml":"","callToAction":"Setup new employee(s)","introHtml":"<p>Request access for new employee(s)</p>","icon":10516,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3,19,20],"key":""},{"id":"73","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://catswshelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":2,"name":"Computers"},{"id":3,"name":"Logins and Accounts"},{"id":4,"name":"Applications"},{"id":5,"name":"Servers and Infrastructure"},{"id":18,"name":"Design Group"},{"id":19,"name":"Accounting Software Support"},{"id":20,"name":"Telecom"}],"orderMapping":{"4":[61,60,5,7,15],"2":[1,4,6,15,16,3],"1":[1,2,5,6,12,3],"3":[2,10,11,12,13,14,3],"19":[5,3,10,14,8,1],"5":[5,6,7,3],"20":[8,1,5,6,3,10,4,14,7,2,16],"18":[10,7,60,61,2,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6790fa20-4e24-3a4b-925e-66359b405b2d","appLinkName":"","appLinkUrl":"","spaceKey":"CSD","spaceName":"CATS Customer Support Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CATSHLPDSK","serviceDeskId":1,"kbLinkDomainURLs":["https://catswshelpdesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CATSHLPDSK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjY2NkZTMxMS0yMWU2LTQyMjItYjM1NS03YmNmMTMyMDI0NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3Nzk5ODIsIm5iZiI6MTc2NTc3ODc4MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.f0PWaCHslR3WPI5_BSe1DwwaDMP3_QIeYtwMrV0PMCw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"cccde311-21e6-4222-b355-7bcf1320244e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"CATS Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://catswshelpdesk.atlassian.net/wiki","kbLinkDomainURLs":["https://catswshelpdesk.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fcatswshelpdesk.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjYWUzZDUzN2U4ZjNkNDYzNTcxZmY5M2MzNmQ2MDcxYjc2ODRiNTk4ZmI2NGJiNzA3ODQzNWJjZGZkMmNkM2QzIiwiaXNzIjoiZWRhMzNjMmQtZWQ4MS0zYTg0LTkyNTQtMGE0M2ZhZjAwYTQwIiwiY29udGV4dCI6e30sImV4cCI6MTc2NTc3OTY4MiwiaWF0IjoxNzY1Nzc4NzgyfQ.1dVZLRfr0UzYUlqh2QhQCKLfSe-LkpWPX2ALCB9QgnA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVkYTMzYzJkLWVkODEtM2E4NC05MjU0LTBhNDNmYWYwMGE0MCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvY2F0c3dzaGVscGRlc2suYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY2F0c3dzaGVscGRlc2suYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ0FUU0hMUERTSyIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3NjU3Nzk2ODIsImlhdCI6MTc2NTc3ODc4Mn0.pcUCOMx6svNzJhNT_PlrIOWPiaL3qwpYALJk-z4YAbg\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://catswshelpdesk.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://catswshelpdesk.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CATSHLPDSK\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CATSHLPDSK\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"US/Eastern\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://catswshelpdesk.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}